There's a LOT going on in May, with the return of Zendesk Relate, our annual conference, several new and ongoing User Group meetups, and a big Community Event that will take a deeper look at the Zendesk AI capabilities we'll be announcing at Relate. Here's a list of all of the upcoming events, webinars, and User Groups for Zendesk customers this month:
Friday, May 5 - First meetup of the SMB User Group
2:00pm CDT - Virtual event
Join us for CXinco De Mayo, a virtual event that celebrates the latest Customer Experience (CX) trends for SMBs in 2023, based on the Zendesk CX Trends report. Discover the top CX trends and strategies that can help you enhance your customers' experience and drive business growth.
Wednesday May 10 - Zendesk Relate virtual broadcast
8:30am PDT - virtual
In the 90-minute keynote, you’ll hear from top thinkers, see features in action, and collect lessons to level up your business. Learn about the latest and greatest product updates around AI, managing the evolving and expanding role of service, and data security.
Keynote highlights include:
- A welcome from Tom Eggemeier, Chief Executive Officer at Zendesk
- The future of CX, presented by Adrian McDermott, Chief Technology Officer at Zendesk
- Updates on the Zendesk company vision and new product announcements
Tuesday, May 16 - Retail User Group first meetup
1:00pm CDT - virtual event
If you're a Zendesk customer in the retail, wholesale, or distribution space, this is the user group for you. We'll discuss Zendesk topics relevant to our industry, and help to build your network of peers. We'll come together on a regular basis to discuss challenges and ideas, and share learnings and best practices. Our first meetup in May will be an opportunity to meet one another and discuss some of the exciting announcements shared at Zendesk Relate!
Tuesday, May 16 - Australian User Group first meetup
7:00pm CDT - virtual
In this virtual event, we'll allocate time to welcome and meet everyone, and then explore the 2023 CX Trends report - and encourage conversation on what it means for the Australian market.
We'll hear from Zendesk expert consultant, Amie Brennan, on impacts we expect from these trends, and what organisations should start considering as they plan for the future. We'll save some time at the end for a Q&A and discussion.
Wednesday, May 17 - Asia User Group first meetup
We've got a very special program lined up for the May meetup of the Zendesk Admins User Group: Zendesk SVP of Product Jon Aniano will join us for a fireside chat. Don't miss this one!
11:15am CDT - virtual
Cuándo activamos el Help Center? Y una vez activado, ¿cómo lo hacemos más bonito? ¿está funcionando bien mi help center? Estas y otras dudas vamos a tratar de resolverlas. Vente y comparte con nosotros.
Wednesday, May 23 - Virginia User Group inaugural meeting
1:00pm EDT - virtual
Join us as we kick-off the Virginia Zendesk User Group! In this inaugural event, we'll introduce ourselves, the program, and start brainstorming ideas to make this the perfect place to come together and connect, learn, and share.
Wednesday, May 24 - Community Event: Deep Dive on Zendesk AI
11:00am CDT - virtual
As a deeper dive to our announcements at Zendesk Relate, we’ll take a look at the new Zendesk AI capabilities. Learn from our experts on how to leverage Advanced bots, Intelligent Triage, agent productivity tools, and macro suggestions for Admins!
Thursday, May 25 - D.C. User Group: follow up on Zendesk Relate
The Washington, DC User Group will be hosting meetup on Thursday, May 25 at 1pm ET to discuss Zendesk Relate happening on Wednesday, May 10.
Your host and Group Leader, Jeff Harris, will be in attendance at the in-person event in San Francisco and will bring back his insights and topics of conversation!
Wednesday, May 31 - Chicago User Group
12:00pm CDT - virtual
We'll also hear from Dr. H. Sam Coy from Zendesk, who will lead an overview of all the products and the big new features that may help take your business to the next level.
You can see all of our user groups, office hours, and upcoming community events any time at usergroups.zendesk.com