We’re excited to announce an early access program (EAP) for the summarization and text enhancing features, made in partnership with OpenAI, the company behind ChatGPT.
What does this EAP include?
- Activation of generative AI features in Admin Center (admin has to enable those features in Workspaces > Agent tools > Generative AI)
- Summarization of incoming and existing tickets by agents
- Enhancement of agent replies in the composer before they're sent (expanding and rephrasing)
How do I participate in the EAP?To sign up, please complete this form.
While we cannot guarantee that everyone can join at this stage, we’ll do our best to support as many as possible. In the meantime, we invite everyone to join the conversations and provide feedback in our EAP community.
We look forward to working with you on this exciting new feature!