Zendesk Advanced AI is a set of features that expand on the AI offerings already built into the Zendesk Suite. It’s available as an add-on for Suite Professional and Enterprise plans, allowing you to achieve even more of your business goals, like increased cost savings, improved customer interactions with your bots, reduced agent onboarding time, and more.
If you have an eligible online-assisted account, you can buy the Advanced AI add-on directly from the shopping cart. You must be the account owner or billing admin to buy the add-on. If you have a self-service or managed account, contact your Zendesk account representative for purchasing instructions.
To buy the Advanced AI add-on
- In Admin Center, click Account in the sidebar, then select Billing > Subscription.
A summary of your current plan appears.
- Click Manage.
If you don't see a Manage button on the Subscription page, then you don't have permission to make changes. If there are additional products you can buy, you’ll see a New button next to the More products tab.
- Click More products.
A list of products you can add to your account appears, including the Advanced AI add-on.
The Advanced AI add-on is listed only if your account meets the requirements for Advanced AI.
- To buy the Advanced AI add-on, click Add to subscription.
- Click Update subscription to complete the purchase.