| Announced on | Rollout starts | Rollout ends |
| May 24, 2023 | May 24, 2023 | June 9, 2023 |
We are excited to announce the new account level image gallery for articles, which provides you with new tools for reusing your images across your help center.
This announcement contains the following topics:
What’s changing, and why?
In November 2022, we introduced the account level image gallery to help you manage images within content blocks. We are now extending this functionality by making the account level gallery available for all articles in your help center.
The new account level image gallery contains images used in the article or content block you are working on, as well as all images you’ve ever uploaded to any article or content block in your account.
The image gallery also lets you quickly and easily replace outdated images in all content blocks or articles where they’re being used, or to permanently delete images.
With the introduction of the account level image gallery, we’ve also removed the known limitation of breaking images when you copy and paste them from one article to another (better described here). From now on, any copy and paste actions should be perfectly safe.
How will this affect me?
The account level gallery replaces the article gallery and changes the location of unused images. Unused images now appear in the All Images tab within the account level gallery.
With the introduction of the account level gallery in articles, previous limitations have been removed. You can now:
- Copy and paste images between content blocks and articles.
- Unlink a content block within an article (so that it becomes a part of the article) without removing any images.
- Create a content block from an existing part of an article that contains an image without losing the image. Before the account level gallery was available for articles, the image would not carry over to the newly created block and had to be added again. This is no longer an issue.
What do I need to do?
You don’t need to take any action. However, if you’re interested in learning more about the account level gallery see Working with the image gallery.
8 Comments
Seems like a good feature, but it was definitely a shock to remove an image from an article and have it disappear from the gallery. I guess unused images that had been uploaded before this rollout took place don't show up in the account level gallery?
Just to clarify, does the gallery is not displaying all images in the account that have been ever uploaded to guide articles or content blocks on your account? If so, a fix has been rolled out recently and all images should be shown.
Thanks Christine, it looks like all images are showing up in the gallery now.
Is there a way to resize the image gallery popup? In the gif in this article the image bank appears large and you can see multiple images at a time. However, in my company's instance the image bank is a much smaller window and you can only see the top half of the images themselves, or in list view only a very tiny thumbnail. It's made it almost impossible to see the images well enough to know which one is the correct one we need to add - not good for technical documentation with screenshots of systems.
Hi Cheryl Rice,
Have you tried clearing the cache and cookies on your browser and relaunch your Guide to check if the same thing shows up on your image gallery? If so, I would suggest reaching out to our support team to further check on that.
The gallery is nice, but what is really missing is the ability to quickly identify and bulk delete images that are not used anywhere. ZD enforces a 40K image limit but there are no tools to help us clean up unused images. (Other than literally clicking on every image in the gallery to see if it is used and then doing a 3-click process to delete it.)
Even the API does not give a way to list all images, you can only get lists of images attached to specific articles.
Right now we're at this 40k limit, I know that many of the images are not used anywhere, but I just don't have the time or energy to search for them one-by-one.
Hi Mark Levenstein
Our product managers are planning to build it in the future but we do not have an ETA yet so I would suggest posting this as feature request in our feedback forum.
How? How did you manage to make the gallery EVEN WORSE than it was? Since I upload HTML to articles, I already have to manually reinsert images every time because the URLs are always incorrect. But now - thanks to those URLs, the images are no longer even associated with the article and I have to manually SEARCH for them as well as reinsert them. Two thumbs way down!
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