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How does Zendesk account for daylight saving time?



Edited Jul 25, 2023


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Does this account for the time stamps on closed tickets as well? Thanks

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Joyce

Zendesk Customer Care

Hello Imani,
 
Yes, this change will also reflect on closed ticket timestamps.
 
As described in this article

Ticket timestamps appear in the time zone set on your user profile. Each user on the account can have a different time zone. However, by default, all user profiles are set to the primary Zendesk account time zone.

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