|Announced on||Rollout on|
|August 4, 2023||August 4, 2023|
Zendesk is pleased to announce a new way to import organization data.
What is changing?
Zendesk is progressively replacing the current bulk data importing functionality with the data importer. This new, more intuitive tool will provide a consistent experience across types of imports. In this beta release, we're introducing the Data importer page in Admin Center and supporting the import of new organization data.
The Data importer provides:
- A new and improved interface
- In the future, a centralized location for all imports in Admin Center
- Imports of files up to 1 GB in size (increasing the previous limit of 2,000 rows per file)
- Full logging of your imports
- Imports of all standard and custom organization fields
As of September 25, 2023, the data importer beta supports bulk importing new custom object records.
In future releases, we'll add support for using the data importer to import user data and to update existing organizations, custom object, and user records, too.
Why is Zendesk making this change?
We listened to your feedback and decided it was time to improve the data import experience. Previously, you could import only 2,000 records at a time. We recognized the need to import data on a much larger scale, so the Data importer supports imports files up to 1 GB in size.
Additionally, the experience for importing data was outdated. There is a completely redesigned user interface for the Data importer. The page was designed with future expansion in mind. Today we're supporting organization imports. In the future we'll add custom object and user imports. If we need to support additional import types in the future, we've laid the groundwork for a consistent and intuitive user experience.
What do I need to do?
You don't need to do anything. This beta feature is being rolled out to all Zendesk Suite plans. The next time you need to import new organization data, use the Data importer page.