| Announced on | Rollout starts | Rollout ends |
| June 26, 2023 | June 26, 2023 | June 26, 2023 |
We are excited to announce a new, centralized location for side conversations settings.
This announcement includes the following topics:
What is changing and why?
Currently, side conversations settings are located within the ticket settings page. This location is difficult to find and does not appear in any search results.
In order to improve their discoverability, side conversations settings are moving to their own page in Admin Center. They’re now located under Workspaces > Agent tools > Side conversations. Additionally, the side conversations page will appear in relevant admin center search queries.
How will this affect me?
To update your side conversations settings, navigate to Workspaces > Agent tools > Side conversations. You can access the page from the menu or by searching for "side conversations" in Admin Center.
What do I need to do?
No action is required. The update applies to your account automatically. If you’d like to learn more, see Activating and deactivating side conversations.
5 Comments
What other updates are currently on the roadmap for side conversations?
Can you add side conversations to the ticket history when you print? We are unable to see any side conversation history along with the ticket history which causes a gap when doing research without going into each ticket to see the side conversation history. Thanks.
hey Toby Sterrett,
I've got a few customer accounts where this new setting is not yet visible however this article indicates that the rollout was completed June 26th.
How do I get this setting visible inside these accounts so I can move the side convo to the side of the ticket panel?
TIA,
Amie
Amie Brennan I think you're referring to the beta for moving side conversations to the context panel. That setting is in the Context Panel settings page if you're participating in the beta. This is referring to side conversations having its own section in Admin Centre now for things like enabling/disabling channels and future updates.
hey Toby Sterrett,
Thanks! Yep, I was totally confused. Appreciate you letting me know whats what here. :)
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