|Announced on||Rollout starts||Rollout ends|
|June 26, 2023||June 26, 2023||June 26, 2023|
We are excited to announce a new, centralized location for side conversations settings.
This announcement includes the following topics:
What is changing and why?
Currently, side conversations settings are located within the ticket settings page. This location is difficult to find and does not appear in any search results.
In order to improve their discoverability, side conversations settings are moving to their own page in Admin Center. They’re now located under Workspaces > Agent tools > Side conversations. Additionally, the side conversations page will appear in relevant admin center search queries.
How will this affect me?
To update your side conversations settings, navigate to Workspaces > Agent tools > Side conversations. You can access the page from the menu or by searching for "side conversations" in Admin Center.
What do I need to do?
No action is required. The update applies to your account automatically. If you’d like to learn more, see Activating and deactivating side conversations.