Announcement: Introduction to Messaging Metadata

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  • Viachaslau Skorbezh

    In the future, we'll be enhancing these capabilities to enable powerful use cases such as conversation conditionality based on metadata in Zendesk Bots, as well as adding additional Metadata APIs to allow you to send metadata relating to the end user, and automatically sending metadata relating to your customer's device.

    Mick O'Donnell When is that future coming? 

  • Vahe Khumaryan

    +1 to Viachaslau's question, it's a top priority feature for smooth chat experience

  • Irina Kurda

    Also joining the previous comments. Very cool feature and interested in the launch date or EAP


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