| Announced on | Rollout on |
| September 28, 2023 | November 16, 2023 |
We are now allowing Explore admins to view and edit all dashboards created within the same account.
What’s changing?
Explore admins now have automatic access to all dashboards in the account. To support this change, we’ve updated the tabs in the dashboard library:
- The previous All tab has been renamed to Shared with me. This tab lists the dashboards that have been shared with you as well as the ones you created. This is the default tab when opening the dashboard library.
- The My dashboards tab remains unchanged, and lists only the dashboards you have created.
- The new All tab, visible only to admins, lists all dashboards within your account.
Why is Zendesk making this change?
Admins need to see which dashboards have been created and shared so that they’re aware of what data is being communicated and to whom.
Previously, admins didn’t have a way to see and manage all dashboards created within the same account. This could cause issues with dashboard administration, such as when a user who had created dashboards left the company.
With this feature, we’re empowering admins by giving them better oversight of dashboards.
What do I need to do?
You don't need to do anything to activate this feature in your account.
10 Comments
So many things to clean up. Thanks for this feature.
Finally! 🙌 This is fantastic news. Thank you Walter Bellante
Wohooo! Nice one.
Can we limit some admins to only see their reports and not all reports?
I'm curious if we will be able to check a box in a role for who can view all dashboards - like what we have with other permission in Zendesk for a role.
Hi Lydia Forsyth,
thanks for sharing your feedback.
We currently do not plan to customize what admins can see and edit all dashboards.
If you want to hide this capability to some of your users, I would recommend looking into assigning them the Editor role.
You can learn more about the difference between Admins and Editors here.
Regards,
Walter
Dear customers,
despite our enthusiasm to introduce this new feature, we've encountered an unexpected incident causing disruption.
Given our commitment to the stability and reliability of our product, we've proactively chosen to revert this feature's functionality until the issue is thoroughly resolved.
We acknowledge any inconvenience this may cause but assure you that our team is working to rectify the situation. We'll promptly communicate any updates.
Regards,
Walter
Dear Valued Users, we're thrilled to announce that the issue previously reported has been successfully resolved and the feature is now available!
We appreciate your patience during this process and thank you for your continued support
Regards,
Walter
Will this be rolling out for a bit? I don't see these changes quite yet and am just curious.
Hi Lydia Forsyth,
thanks for your interest.
The changes are available to everyone. We've just checked and it's enabled on your account.
Make sure you have admin access to Explore and you will be able to see the "All" tab in the dashboard library.
Regards,
Walter
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