See our What's New for an overview of what was released in the last month.
This week's release notes include:
- Purge My Zendesk (Support)
Purge My Zendesk quickly eliminates unnecessary tickets, users, and organizations in a comprehensive manner. Simply select the data you want to delete and easily initiate the bulk process! Say goodbye to hours of monotonously manually deleting contacts/tickets one by one, and save your time for more critical tasks.
- Walmart by Juble.io (Support, paid)
Walmart by Juble.io seamlessly integrates Walmart customer messages into your Zendesk support system, empowering businesses to provide exceptional customer support and to streamline order management. With real-time message integration, efficient ticket management, and order-related actions within Zendesk, this app enhances your support capabilities and centralizes customer communication for improved efficiency and customer satisfaction.
- Zappr.AI (Support)
Zappr.AI is a revolutionary tool designed to supercharge your ticketing system with the power of advanced AI, specifically GPT-technology. It's built for integration with ticketing platforms such as Zendesk. Zappr.AI leverages machine learning to provide intelligent, automated responses, making your service operations more efficient than ever before. By analyzing ticket history and a vast knowledge base of similar tickets, Zappr.AI generates relevant responses with just the click of a button. This ensures not only rapid resolution of customer queries, but it also reduces the workload of your support team, freeing them up to focus on tasks that require a human touch and expertise.
- Translation Plugin (Support)
Translation Plugin by Telus International is a groundbreaking Zendesk plugin designed to revolutionise multilingual customer support interactions. With seamless integration into Zendesk, this powerful app empowers support agents to communicate effortlessly with customers in over 100 languages, across all e-support channels. Say goodbye to language barriers, and hello to efficient, effective, and personalized customer interactions.
- WhatsApp Notification by InfocusCX (Support, paid)
WhatsApp Notification by InfocusCX lets your agents send messages to your customer's WhatsApp without having to leave Zendesk Support. For any new conversations or existing conversations that your agent wants to start/reopen within the 24-hour window via the WhatsApp channel, simply inform the customer's phone number through the app , select the desired message template, fill in the template variables (if any) and choose whether the ticket that will be generated should be directed to the queue of a specific agent at Zendesk.
- Relatel af Proventic (Support, paid)
Relatel af Proventic is a must-have app for Relatel users. Using Relatel, your support agents save valuable time by having a quick and clear overview of every incoming and outgoing call. The top bar app automatically opens incoming and outgoing calls, displaying the caller name, organisation, and phone number of existing users in your Zendesk Support - as well as their tickets. Click a ticket to add an internal note with call details including customer phone number, time of the call, call duration, and a "Relatel"-tag. New customers? You can also create a new ticket and profile for them in a single click!
- Prestashop Multistore (Support, paid)
Prestashop Multistore enables users to efficiently retrieve recent order information from multiple Prestashop stores directly within Zendesk. This integration streamlines the customer support process, allowing agents to access up-to-date order details and providing personalized assistance. With seamless integration and easy access to order data, support agents can enhance efficiency and deliver a seamless user experience.
A new set of answer templates based on the most commonly asked questions will be available when businesses create bot answers. These templates are designed to provide your business with inspiration and help you get started quickly with Zendesk Bots. For more information, see Building a conversation bot using answers.
This update enables Zendesk customers to authenticate bot API calls using the OAuth 2.0 protocol, providing a more secure way to integrate business systems with Zendesk. For more information, see Announcement: API calls for conversation bots now support OAuth 2.0 connections.
- Resolved the recent issue with the system's callback greeting reciting "commas" when played in UK English.
Products with no updates this week
- Admin Center
- Zendesk Chat & Messaging
- Guide & Gather
- Mobile SDKs
- Sunshine Conversations
- Web Widget (Classic & Messaging)