Announced on | Removal on |
October 16, 2023 | January 16, 2024 |
This announcement contains the following topics:
- What's changing?
- Why is Zendesk making this change?
- How does this change affect my account?
- Where can I get this data instead?
- What do I need to do?
- What does this mean for custom reports and custom objects?
What’s changing?
Effective January 16, 2024, Sell datasets, reports, and dashboards will no longer be available in Zendesk Explore. Going forward, this data can be found in the Zendesk Sell reports instead.
Why is Zendesk making this change?
Due to the low usage and cost debt for reports available for Sell in Explore, and the availability of preferred alternatives in the form of reports in Sell, a decision was made to sunset Sell data in Explore.
How does this change affect my account?
If your Zendesk account currently has access to Sell and Explore, the following resources will no longer be available:
- Zendesk Sell prebuilt dashboard
- Sell - Sales default dataset
- Sell - Calls default dataset
- Sell - Products default dataset
- Sell - Activities default dataset
- Any shared or private custom datasets or reports based on Sell data
Dashboards created using reports from Sell datasets will still be available, but the reports themselves will not include any data and might return an error message.
Links to any Sell reports or dashboards will not function or will redirect you to the Explore Reports library or Dashboards library.
Where can I get this data instead?
You can find Sell data directly in the reports in Sell. For an overview of data and reporting options available for Sell, see About reporting in Sell.
What do I need to do?
No further action is required if you use Sell reporting exclusively for your data needs, and do not currently use Sell datasets in Explore.
If you’re currently using any Sell datasets or dashboards in Explore, it’s important to know that this data will no longer be available when the change goes into effect. Therefore, we recommend the following actions:
- If you want to retain historical Sell data in your reports or dashboards, export them before January 16, 2024. See Exporting dashboard tabs and reports.
- Reacquaint yourself with existing Sell reporting, which can provide you with the same data as the Explore datasets and more:
What does this mean for custom reports and custom objects?
You can still access custom objects and build custom reports through our API. See Custom Objects for details.
For assistance or additional information, please contact your Customer Success Manager, Premier Support Engineer, or Zendesk Customer Support.