| Announced on | Rollout on |
| September 18, 2023 | September 20, 2023 |
We have released an open beta of the brand-new Explore dataset exporter, which is available to Enterprise customers. This feature makes it easier than ever to export datasets from Zendesk Explore.
This announcement contains the following topics:
What’s changing and why?
The new dataset exporter lets Enterprise customers export data from Explore datasets without any filters. This means you can easily combine data from Explore with other data sources.
During the open beta, the exporter includes the ability to:
- Export the most popular datasets, including Support - Tickets, Support - Updates history, Support - SLAs, Talk - Calls, and Chat - Engagements
- Create a recurring dataset export
- Create a one-time export
For more information, see Exporting datasets from Explore.
What do I need to do to activate the beta on my account?
To activate the beta on your account, sign up using this form.
9 Comments
hey Wojciech Smajda, The signup form for the beta looks like it's created for an Account manager to submit the beta request on behalf of their customer as it's asking for "Client name, Client subdomain, Client ARR". Customers will not know their ARR. Might be worthy adjusting the form submission fields for this one. :)
This sounds like this has great potential!
A few questions:
Thanks!
I requested to be added to the beta a couple of weeks ago. When should I expect to hear back?
Hey Molly, appreciate your interest in the beta. We plan on rolling it out to everyone that has signed up within the next 2-3 weeks :)
Let me know if there's anything else I can help with!
Wojciech Smajda I'm not sure where to send this feedback so I'm posting it here. I tried to reply to the beta access email you sent, as the email instructed, but have not gotten any replies.
The data export is currently broken and unusable. It doesn't appear to be handling new line characters in the both the subject and satisfaction_comments fields resulting in the CSV file breaking. Please reach out and I can provide examples as needed.
JD here from Premier Support. I've reached out to the folks handling the Beta signup to see why no responses have been seen, as you arent the only one.
I'll let you know what I find.
I heard back from the folks running the Beta signup, and it appears the signup filled up, but the auto emails to notify people of that didnt go out. Sorry for the confusion on that. Let me know if you need anything else.
Sorry for the misunderstanding on my part. Let me reach out to the team and see if I can get things straightened out.
I spoke with Ana and shes going to handle getting the connections made for the support you need. If you havent already, you'll be hearing from them soon.
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