See our What's New for an overview of what was released in the last month.
This week's release notes include:
Explore
New
- The Support: SLAs dataset now excludes non-SLA tickets. This means SLA-focused metrics can be calculated only for tickets with an SLA policy applied. No action is required for current reports.
- The custom ticket status attributes, Ticket custom status name, Ticket custom status category, and Ticket custom status state, were introduced into the following datasets:
Support
New
- Configured the composer position and the order of messages within Layout Builder. For more information, see Configuring the conversation flow and composer location in tickets (EAP).
- Introduced object triggers - a new way to build triggers for custom object record changes. For more information, see Zendesk Support EAP - Triggers on custom objects.
Fixed
- Fixed a bug that allowed an account owner to be incorrectly deleted.
Products with no updates this week
- Admin Center
- App Marketplace
- Zendesk Bots
- Chat & Messaging
- Guide & Gather
- Machine Learning
- Zendesk Mobile SDKs
- Sell
- Sunshine Conversations
- Talk
- Web Widget (Classic & Messaging)
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