Announced on | Enrollment opened | EAP rollout begins |
November 8, 2023 | October 4, 2023 | October 19, 2023 |
We are excited to announce the addition of tone shift to the ongoing Generative AI in Knowledge EAP. This feature helps you quickly and efficiently enhance the tone of your communication.
This announcement includes the following topics:
What's changing and why?
Text expansion in Knowledge harnesses generative AI powered by OpenAI’s Enterprise GPT, automatically improving your content by adding additional language to original text. Now we are also allowing you to quickly change the tone of your content in the following ways:
- Make more friendly - Change the tone of your content to sound more conversational and engaging.
- Make more formal - Change the tone of your content to sound more professional and authoritative.
How will this affect me?
Once you register for the EAP, you can use Admin center to enable the Generative AI feature. When the feature is enabled, content creators creating or editing help center articles or content blocks can select text in the editor, then click the expand icon () to launch the feature.
What do I need to do?
If you are already participating in Generative AI in knowledge EAP, you don’t need to do anything. The feature will be available on your account on the launch day.
If you signed up for the EAP and are still waiting for onboarding to EAP, you don’t have to sign up again. Both features will be available for you when you are onboarded.
You can sign up for the EAP by filling in this sign-up form. Afterwards, you’ll have to enable Generative AI features in Admin Center. See Using generative AI to expand help center content (EAP).