How can I rename my Tymeshift domain after I changed it in Zendesk?

Question

I renamed my Zendesk domain. What are the steps to rename it in Timeshift?

Answer

If you are renaming your Zendesk subdomain, rename your subdomain on Tymeshift to ensure the accounts match and your historical data and settings are intact.

Warning: Once you renamed the subdomain on the Zendesk side, and you have not updated it on Tymeshift yet, the app on the top right of Zendesk, a Complete installation message will display. Do not continue with the new installation, as it will create a new Tymeshift account.

To rename your Tymeshift subdomain, follow the steps below:

1. Once you have renamed your Zendesk subdomain, reach out to Zendesk Customer Support with your previous Zendesk subdomain and your new renamed subdomain.
2. Zendesk will update your subdomain and invite you to reauthorize the account.