The Agent Permissions page in Tymeshift allows you to export a list of all of your current agents into a CSV file.
The exported CSV file displays each agent's Agent ID, Name, Email, and Zendesk Role. Agents that have Tymeshift Admin permission or are deactivated will be marked as well.
To export your agent list
- Hover over the admin icon, then click Agent Permissions.
- Click the CSV icon.
The export downloads to your computer.