Managing Tymeshift's connection to Zendesk Support

Tymeshift connects to your Zendesk account via oAuth. There may be times when you need to re-authorize or revoke Tymeshift's access to your Zendesk account.

This article contains the following sections:

• Re-authorizing Tymeshift with Zendesk
• Revoking Tymeshift's oAuth access

Re-authorizing Tymeshift with Zendesk

Attention: Make sure to re-authorize Tymeshift with Zendesk as soon as possible. Otherwise, the authorization will be deactivated and Tymeshift won't work until the re-authorization steps are completed.

You may need to re-authorize Tymeshift with Zendesk if you're performing one of the following actions:

• Deactivating the original user that authorized Tymeshift with Zendesk.
• Demoting the original user that authorized Tymeshift with Zendesk.
• Changing the user that provides the oAuth permissions.

To re-authorize Tymeshift with Zendesk

Attention: You must be an admin in both Tymeshift and Zendesk.

1. Hover over the admin icon, then click Settings.
2. Click Show advanced options.
3. Click Revoke Tymeshift > Zendesk Token.
4. Click Re-Authorize Tymeshift > Zendesk.
   
   A window appears and prompts you to create and set up your account again. This is expected and doesn't create a new account. Enter your details to complete the re-authorization process.

Revoking Tymeshift's oAuth access to your Zendesk account

To revoke Tymeshift's access to your Zendesk account via oAuth

1. Hover over the admin icon, then click Settings.
2. Click Show advanced options.
3. Click Revoke Tymeshift > Zendesk Token.