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Why isn't my reply being translated in a ticket?



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Jhan

Zendesk Customer Care

Edited May 29, 2024


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4 comments

Are there any near future plans to have response emails included in translations to ticket submitters for Zendesk??  It's not a great user experience to receive non-translated responses back.

Thank you

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Elaine

Zendesk Customer Care

Hi Joanne,
 
In Agent Workspace, we currently only provide support for translating incoming emails. However, for outgoing translations, users can utilize existing marketplace apps such as Unbabel and Language.io to enable this functionality. 
 
To ensure optimal visibility to our product team, I will create a post in our Feedback - Ticketing System (Support) topic using the following template to provide them with the necessary information.

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I believe Zendesk previously provided a service that automatically translated agents' replies to the end user's language, but they have discontinued that now. It seems it just started two weeks ago.

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