Issue symptoms
I set up a user segment tag for an organization or users. However, the tag is not appearing in the tag list of my account, or anywhere else.
![Tags]()
Resolution steps
The tag does not appear because it has not been added to any organization yet. User segments use tags as a filter. Unlike ticket tags, which appear in drop-downs and searches after their creation, user segment tags must be associated with an organization first.
To resolve this issue, add your tag to any organization or user profile.
Note: If you do not see the tag field from organizations or end user profiles, enable user and organization tagging. To prevent duplicates and confusion, use a consistent naming convention for your tags.
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