| Announced on | Rollout on |
| January 25, 2024 | January 25, 2024 |
Zendesk is changing the email address used to send incident notifications to improve email security and prevent the notifications from being marked as spam.
This announcement includes the following topics:
What is changing?
Previously, when you received incident notifications from Zendesk, the sender email address was status@support.zendesk.com. Beginning on the rollout date, the sender email address for incident notifications will be status@status.zendesk.com.
Why is Zendesk making this change?
Google recently announced changes to their email security, including requiring specific authentications when sending bulk emails. Changing the sender email address ensures our notifications comply with the new Gmail rules and enhance the overall security of our communications. Furthermore, compliance with the Gmail requirements should prevent the Zendesk incident notification emails from being marked as spam, thus ensuring that Zendesk customers continue to see notifications related to incidents.
What do I need to do?
If you have defined filters in your email inbox based on the previous email address used to send Zendesk incident notifications (status@support.zendesk.com), update them to reflect the new email address being used (status@status.zendesk.com). Failure to update your filters could result in disruptions to seeing incident notifications.