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Release notes through 2024-02-16



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Nova Dawn

Zendesk Documentation Team

Edited Feb 21, 2024


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Jennifer Rowe

Zendesk Documentation Team

We've added an update for Zendesk bots to these release notes.

 

Zendesk bots

New

  • Bot admins can now copy an answer within the same bot or across to another bot.

    Learn more

Fixed

  • Consolidated Bots settings into one area of the Bots Admin Center, and improved TestBot behavior to reflect all bot configuration prior to publish.
  • The default Talk to a human answer will now include a business hours condition step, according to the following conditions:

    • Where the customer account type is Support Professional and above or Suite Growth and above
    • If a single schedule exists, the business hours step is included in the default answer according to this schedule
    • If multiple schedules exist (only applies to Enterprise), the business hours step is included in the default answer according to the default schedule
    • If no schedule exists, the default Talk to a human answer flow will not include a business hours step

    Learn more about schedules

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