See our What's New for an overview of what was released in the last month.
This week's release notes include:
App Marketplace
New
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App Authorizations (Support)
App Authorizations helps you review app authorizations and revoke them if no longer needed. With this app, you can see integrations that have access to your Zendesk data, when it was authorized, who authorized it, when it was last used, and more importantly, provides the ability to revoke tokens you authorized that you want to cycle. -
USU Agent Assist (Support)
USU Agent Assist by USU Software AG gives agents immediate access to the information they need, when and where they need it — all without leaving Zendesk. The USU Agent Assist widget automatically searches for information relevant to the current open issue and displays it compactly in a widget. The agent can solve the issue using the information or can take over parts of it that are relevant to the solution. -
Gravite (Support)
Gravite is an application to help product teams understand the issues they encounter by collecting user feedback from different sources. This seamless integration between Zendesk and Gravite helps you leverage tickets containing valuable customer feedback, continually improving your product based on your customers' needs. Easily push tickets from Zendesk to Gravite with the click of a button. -
Eidolic (Theme)
Eidolic by Torango.io is an easy-to-navigate, professional, and mobile responsive theme for your help center. Effortlessly customize headers, footers, and more without delving into code. Eidolic's clean design and polished interface elevate your brand image, instilling trust and confidence. -
Ticket Guardian (Support, paid)
Ticket Guardian by PineApps transforms your Zendesk ticketing system into a powerhouse of efficiency and accuracy by integrating pre-send validation checks directly into your workflow. Ensure that every response sent meets your high standards for quality and personalization. Ticket Guardian automatically checks tickets for common errors or omissions, such as unfilled placeholders, before they're sent. Use Ticket Guardian to tailor the validation rules to fit your team's specific needs, so that every response is on-brand and accurate. -
Onward Package Protection (Support)
Onward Package Protection allows you to easily see which orders are protected with Onward VIP Protection+ so you can claim on behalf of your customers from within Zendesk. The all-in-one widget fits seamlessly into any theme. Ensure customers get what they purchased while also rewarding them for being a loyal customer. Onward Package Protection insures customers against unforeseen issues that may arise with their orders from the time they make the order to the moment they receive their package.
Zendesk Chat and Messaging
New
- The new Zendesk SDK for Unity with messaging is now available for everyone. This version includes our bot builder tool, which means you can build automated conversation bots in minutes. For more information about this release, see the Zendesk developer documentation for Unity.
Support
New- Updated Merging Organizations (Beta) to reassign closed and archived tickets during a merge.
Zendesk bots
New
-
Bot admins can now set custom ticket fields on the Agent transfer step to enrich the ticket with more data. This helps provide Agents more context about the customer and their problems. For more information, see Understanding answer step types.
Products with no updates this week
- Admin Center
- Zendesk Explore
- Guide & Gather
- Machine Learning
- Mobile SDKs
- Sell
- Sunshine Conversations
- Talk
- Web Widget (Classic & Messaging)
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