Announced on | Rollout on |
February 27, 2024 | February 26, 2024 |
We’re excited to announce an early access program (EAP) for the redaction suggestions feature.
What's changing and why?
The redaction suggestions feature automatically highlights certain types of personally identifiable information (PII) within a ticket. Agents with permission can then click the highlighted PII and quickly redact it. This helps keep confidential information out of Zendesk.
This feature is similar to the ticket redaction feature. However, redaction suggestions proactively identify PII, rather than rely on the agent to identify PII that needs to be redacted.
We believe this feature will decrease the time certain agents have to spend on reading through tickets and identifying PII for redaction.
For more information about redaction suggestions, see Automatically detecting sensitive information for redaction (EAP).
What do I need to do?
To sign up to participate in the redaction suggestions EAP, complete this form. While we cannot guarantee that everyone can join at this stage, we’ll do our best to support as many customers as possible.
If you have questions or need assistance, contact Zendesk Customer Support. If you have product feedback or feature requests related to this announcement, visit our community forum where we collect and manage customer product feedback.
We look forward to working with you on this exciting new feature!