See our What's New for an overview of what was released in the last month.
This week's release notes include:
App Marketplace
New
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ITSM TechTheme (Theme)
ITSM Tech Theme delivers a great self-service portal experience that’s quick and easy to install with no-code easy configuration. Create an amazing on-brand employee experience (EX) and customer experience (CX) for all your internal and external tech users. Alert your users to critical outages, upcoming operating hour changes, or critical articles with announcement banners. You can also easily customize the look and feel of the theme to match your brand requirements. -
Stylo Scribe (Support)
Stylo Scribe supports you in crafting comprehensive help center articles directly from your ticket comments, ensuring that each piece is relevant, informative, and on-brand. Certify that your content aligns perfectly with your brand’s voice with Stylo Scribe's adjustable settings for tone, style, length, and custom descriptors. Word and phrase blocklists mean you can filter out unwanted language.
Zendesk Chat and Messaging
Fixed
- Resolved an issue where customers were previously unable to use Chat Public APIs due to the account option for a customer's account type being hidden on the Chat dashboard. This has since been corrected so all customers who are pre and post Messaging as a default experience (MADE), and are hosted on the Omnichannel backend, can now access the option on the Chat dashboard.
Guide and Gather
New
- If you are interested in customizing the source code of your content, you can now manage and work with HTML code in your content blocks. For more information, see Announcing HTML blocks in content blocks.
Fixed
- Added copyable URLs to the View and Preview buttons in the article editor.
- Solved the issue of the article preview not reloading on page refresh.
Products with no updates this week
- Admin Center
- Zendesk bots
- Zendesk Explore
- Machine Learning
- Mobile SDKs
- Sell
- Sunshine Conversations
- Support
- Talk
- Web Widget (Classic & Messaging)
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