| Announced on | Calculations will stop working on |
| May 13, 2024 | August 13, 2024 |
On August 13, 2024, incorrectly configured Explore formulas of standard calculated metrics and attributes will no longer return any results unless they are corrected by users.
Read this announcement to understand how to find the misconfigured calculations and get guidance on how to fix them.
This announcement contains the following topics:
- What’s changing and why?
- Will this change affect my account?
- What do I need to do?
- What are the most common formula errors?
- Questions or feedback?
What’s changing and why?
The Explore team is working on improving report loading speeds to deliver a better user experience while building and running reports. One of the common causes of slow report performance is misconfigured calculation formulas. To address this issue, one year ago we released an enhanced formula validator in the report builder that warns users about misconfigured calculations.
On April 11, 2024, we extended this functionality and added additional formula guardrails. Warning messages are surfaced to users in real time as they write or edit formulas, preventing them from saving misconfigured calculations and resulting in more accurate and faster reports.
On August 13, 2024, reports with misconfigured formulas will stop working, and an error message will be displayed instead.
Will this change affect my account?
If your account has calculation formulas that are incorrectly configured, you will now see reports and dashboards listed in the new Updates required category in your reports and dashboard libraries. All reports and dashboards that were run on or after April 11 and are affected by this update will be listed in this category.
The Updates required tab in the Dashboards library:
The Updates required category in the Reports library:
What do I need to do?
There are two steps you will need to take: correcting the formula within a report and republishing any dashboards that include the affected reports. Don’t wait until August 13. Take these steps now, while your reports still function.
The short video below walks you through how to make changes to affected reports.
For step-by-step instructions, see Fixing misconfigured formulas.
What are the most common formula errors?
The full list of all possible formula warnings and their potential solutions can be found in the Troubleshooting errors in Explore formulas. This video walks you through how to fix a few common warnings.
Questions or feedback?
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.