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Generative search for help center (EAP)



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Elizabeth Williams

Zendesk Documentation Team

Edited Feb 10, 2025


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64 comments

Hi,

 

1. When will this be available outside signed-in end users? 

2. When will the quick answers results be available via API?

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Since support can't help with EAP features, asking here for assistance.

We implemented the placeholder in our custom theme, updated it to API v3 and activated the generative search in the Guide settings, yet even when being logged in the generative answers are not shown at all - neither on the start page of our help center when entering a search string, nor on the search results page. Also tested it with the Copenhagen GitHub theme as explained in this documentation here, but wasn't working either.

Running out of ideas what's wrong, especially since it's not working with the Copenhagen one as well. The custom theme was tested in live, the Copenhagen in preview. Would the preview mode show the feature anyways?

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Hi! Any update on when this will release for everyone? It is high time now-already neem waiting for almost a year now.

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Tetiana Gron

Zendesk Product Manager

Philipp Metzdorf  the {{generative_answers}} helper is already available as part of the Copenhagen theme. Could you please check with the recent version of the Copenhagen theme? You have to use at least two words query for the generative search. 

naira it is coming. Please follow What’s New page in the Help Center for the product updates. 

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