This article describes how to understand and use the comment size and predicted CSAT drivers feature in Zendesk QA. This feature helps you categorize customer feedback comments into predefined categories, providing valuable insights into customer sentiment and support performance.
This article contains the following sections:
About comment size and predicted CSAT drivers
This out-of-the-box AI solution in Zendesk QA automatically understands and identifies patterns in free text comments. It then tags these comments under preset categories on the Zendesk QA Survey dashboard. This feature is only available for comments in English.
Comment categories
Zendesk QA groups comments into the following categories.
| Tags | Comment size |
|---|---|
| size |
|
| emoji |
|
| content |
|
| model |
|