Updating roles and permissions in Zendesk QA

In this article, you'll learn how to update roles and permissions for your team members in Zendesk QA. Managing roles and permissions ensures that your team members have the appropriate access and capabilities to perform their tasks effectively.

This article contains the following sections:

• Updating an account level role
• Updating a workspace level role

Related articles

• Understanding roles and permissions in Zendesk QA

Updating an account level role

To update an account level role, you must be an admin or account manager.

To update an account level role

1. Click your profile in the bottom left corner, then select Users and workspaces.
2. If needed, click the toggle sidebar icon.
3. Select Users in the panel on the left.
4. Find the user whose role you want to update and change it under Account permissions.
   

Updating a workspace level role

To update a workspace level role, you must be a workspace manager.

To update a workspace level role

1. Click your profile in the bottom left corner, then select Users and workspaces.
2. If needed, click the toggle sidebar icon.
3. Select the workspace you need to change the permission for, then click Members.
4. Find the user whose role you want to update and change it under Workspace permissions.