See our What's New for an overview of what was released in the last month.
This week's release notes include:
Support
New
- Announcing consolidated macros management. Macros admin and AI suggestions are now consolidated into a new admin experience. This also includes the ability to add color text to your macros.
Chat and messaging
Fixed
- Fix to prevent multi-agent assignment when performing group transfer for live chat
App Marketplace
- Rixo 128 (Theme)
- Rixo 128 is a standout Zendesk theme featuring a sleek, eye-catching design and numerous practical features. It offers customizable blocks and actionable prompts, enabling effortless brand tailoring without coding skills. This allows for the quick and easy setup of an impressive help center that will delight your customers.
- Octopia Connector by Volvox (Support) (paid)
- Octopia Connector by Volvox helps you unleash the power of seamless order data retrieval from any Octopia marketplace. Provide your agents with lightning-fast insights for exceptional customer support. Effortlessly retrieve order details directly from a ticket field. Instantly view detailed billing and shipping information related to the ticket. Access comprehensive parcel tracking details with ease.
- Netsuite by Faye (Support)
- Netsuite by Faye helps you connect Zendesk and Oracle NetSuite effortlessly, enhancing your CX platform with powerful ERP functionalities to optimize customer engagement and operational processes. By syncing NetSuite customers to Zendesk organizations, you can streamline support and billing processes, enabling agents to quickly resolve inquiries with direct access to NetSuite’s invoice history within Zendesk. Eliminate manual information entry, reducing errors and improving data quality. Reduce support ticket times, increasing customer satisfaction and brand loyalty. Empower customer support teams with real-time data, enhancing customer service and fostering stronger client relationships.
- Sendcloud Tracking (Support)
- Sendcloud Tracking unlocks the future of parcel management within Zendesk! Forget the hassle of traditional tracking methods. This app redefines efficiency by revolutionizing how you monitor shipments created via Sendcloud. Monitor your parcels effortlessly right within Zendesk. Seamlessly retrieve tracking numbers directly from your field ID, eliminating unnecessary steps and saving precious time. Ensure every delivery is on schedule with real-time updates and insights at your fingertips.
- Phrase for Support (Support)
- Phrase for Support offers a comprehensive platform of connected translation tools that are intuitive and easy to integrate. Phrase provides a simple, plug-and-play solution with Zendesk Support tickets for real-time translation of conversations between customers. This enables you to instantly serve customers worldwide in their native languages, regardless of the availability of agents or the languages they speak.
Products with no updates this week
- AI Agents (formerly bots)
- Mobile SDKs
- Guide and machine learning
- Explore
- Talk
- Admin Center
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