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Turning off automated resolution features



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Aimee Spanier

Zendesk Documentation Team

Edited Oct 17, 2024


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So tools to limit usage will be available soon… but you'll start charging us now? Got it.

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This should be corrected. The last line “Your changes are automatically saved. The bot is disconnected and the default messaging response is activated.”  is not accurate. You have to click “Publish Bot” for the changes to be applied. Fortunately, I tested or else I would have been racking up charges that I was trying to stop.

 

To disconnect a bot from a channel

  1. In Admin Center, click Channels in the sidebar, then select AI agents and automation > AI agents.
  2. Click Manage conversation bots.
  3. Click the bot you want to disconnect.
  4. In the Settings tab, expand the Channels section and deselect the channel you want to disconnect.

    Your changes are automatically saved. The bot is disconnected and the default messaging response is activated.

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Aimee Spanier

Zendesk Documentation Team

Thanks for catching that, Marci Abraham. I've updated the article.

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It's not clear to me how the automated resolutions are charged, especially for article recommendations. We have racked up so many since August that we have run out of our allotment in mere 3 months. That means we will have to be paying thousands of dollars for resolutions for the entire year next year. It defeats the purpose of even having AI agents if the extra cost is going to be more than 50% of what we already pay for Enterprise Suite. How do I make this make sense?

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