Announced on | Rollout on |
July 15, 2024 | July 15, 2024 |
Zendesk Workforce management (WFM) is enhancing user management by adding filtering to the User management page, as well as sorting and filtering options for the team members and status columns. Additionally, WFM admins now have a centralized view of each team member's details through their WFM profile page.
This announcement includes the following topics:
What is changing?
WFM admins can now filter table results by role, Zendesk default group, team, workstream, location, shift, and status. You can also sort the table results by team member name or status, in both ascending and descending order.
Additionally, WFM admins can now access a team member’s profile page by clicking the admin menu icon () in Zendesk WFM, selecting User management, and clicking a team member’s name.
A team member’s profile page centralizes details such as name, email, status, and time zone.
Why is Zendesk making this change?
This update provides WFM admins with an improved user management experience, making it quicker and easier to access necessary information. It simplifies interacting with the table, getting results, or having a detailed overview of team members.
What do I need to do?
No action is required. To learn more, see Accessing and viewing the WFM User management page.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.
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