See our What's New for an overview of what was released in the last month.
This week's release notes include:
Support
New
- Agent Home now supports Talk tickets
- Agent Home now supports interactive satisfaction widgets, similar to the legacy dashboard
Guide and machine learning
New
- With this release, Guide admins can now select up to ten user segments when defining the visibility permissions of an article. See Multiple user segments for article visibility permissions.
App Marketplace
New:
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Ticket Goals from Hannes Lehner (Support)(paid)
- Set ticket goals for yourself and your team members. This app enables admins to set ticket goals for all team members and displays the goal's progress in the ticket sidebar. You can create daily and weekly goals for each support agent and organize your team members in groups to set up team goals.
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HubSpot App by Leafworks (Support) (paid)
- Link HubSpot contacts to your Zendesk users. The HubSpot App from Leafworks enhances this ecosystem by allowing users to display HubSpot data within Zendesk, providing easy access to valuable customer insights directly in the Zendesk interface and deeplinks to quickly find needed data in the HubSpot.
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Cycle App (Support)
- Connect your support ticket to your product information. Cycle is the fastest way for your team to capture product feedback and share customer insights without the busy work. Cycle's Zendesk integration lets you link your customer tickets to your Cycle workspace and automate your workflow. It's faster and more effortless than copying information over manually and you'll be able to respond to your customers' requests faster.
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Paxo 128 (Theme)
- Paxo 128 is a clean, modern Zendesk theme designed for easy customization and branding across industries. It offers numerous built-in settings for comprehensive personalization without coding. With customizable ticket fields, automated workflows, and pre-built responses tailored to various niches like healthcare and retail, this theme ensures efficient and effective support.
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Preview Attachments by Saasly (Support) (paid)
- Maximize control over ticket attachments, filter, and preview swiftly. Instant Previews for All Your Files. Say goodbye to the hassle of downloading files before viewing. With our Preview app for Zendesk, your agents can seamlessly access and view documents directly within the ticket interface, saving valuable time and effort.
Products with no updates this week
- Zendesk QA
- Explore
- Chat and messaging
- Mobile SDKs
- Talk
- Admin Center
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