See our What's New for an overview of what was released in the last month.
This week's release notes include:
Guide and machine learning
New
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Currently, the Article Attachments API response includes the attachment file name in both the URL (after content_url) and separately in a file_name attribute. To increase the persistence and reliability of our attachment URLs, we are modifying the response structure to remove the file name from the content_url while still providing it in the file_name attribute.
See Remove attachment filename from URLs in API response.
Chat and messaging
New
- For the feature, continue the conversation over email, the email with unread messages from the agent will be sent once the conversation is inactive, instead of sending it after ten minutes.
- Starting July 2, automatic conversation accepts are not included in the computation of the acceptance rate metric in the Messaging dataset.
- Businesses can now set expectations on wait time with their customers. This is available as part of an early access program. Learn more.
Products with no updates this week
- Support
- Zendesk QA
- App Marketplace
- Explore
- Mobile SDKs
- Talk
- Admin Center
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