Recent searches


No recent searches

Release notes through 2024-07-13



image avatar

Rob Stack

Zendesk Documentation Team

Edited Jul 15, 2024


0

2

2 comments

Hi there - the ability to manually reorder macros has been removed for my access level in Zendesk and our admins have been able to restore that function. Can you please revert to what was possible before this update? Thank you.

0


image avatar

Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi Flip Prior 

Not possible to revert the change. However,  we can offer a workaround. You can utilize the old UI for the agents to do the reordering. This can be done by changing the text macros to macros-v1 in the url. For example:

However, I can offer a workaround - the customer can utilize the old UI for the agents to do the reordering. This can be done by changing the text macros to macros-v1 in the url. For example:


https://z3nadvocate111.zendesk.com/admin/workspaces/agent-workspace/macros?access=personal&active=true&page=1&per_page=100&sort_by=position&sort_order=asc&tab=macros

 

to

https://z3nadvocate111.zendesk.com/admin/workspaces/agent-workspace/macros-v1?access=personal&active=true&page=1&per_page=100&sort_by=position&sort_order=asc&tab=macros

 

It would look like this:

 

1


Please sign in to leave a comment.