Announced on | Rollout starts | Rollout ends |
October 08, 2024 | October 08, 2024 | October 16, 2024 |
Zendesk is excited to announce several enhancements to Zendesk Admin Home. These functionalities are designed to bring more helpful information as well as usage insights to help admins discover useful information in Admin Home.
This article includes:
What is changing?
We're making the following improvements:
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Zendesk updates: Update feeds from articles and notifications posted by Zendesk. These feeds contain useful information that may impact your account. The feeds include tabs for Announcements, What’s new monthly summaries, Developer updates, Release notes, and Service notifications.
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Feature usage: A snapshot of your current feature usage, including macros, triggers, and automations. The table shows:
- Active: The number of active features in each category.
- Runs: The number of times a feature ran in the last 24 hours.
- Unused: The number of features that were not used in the last 30 days.
This information is useful to help you track down usage and remove macros, triggers, and automations that don’t get much use. In addition, you can search for “overly-used” features that might need to be modified to balance the load. For example, splitting a trigger that works across multiple ticket channels into separate triggers for each channel. Clicking Triggers, Macros, and Automations will also serve as a shortcut to that particular section of the Admin Center.
- Your account subdomain: Listed at the top of the home page, your account subdomain is part of the URL address you use to access your Zendesk account. Your subdomain uniquely identifies your Zendesk account on the network.
- Pod number, data center, and account status: Listed at the bottom of the page, you’ll find the Pod number and data center location that hosts your account. You’ll also find a link to check your account status.
For more information, see Using Zendesk Admin Center.
Why is Zendesk making these changes?
We continuously strive to improve the experience of our administrators and provide more value through our platform. These changes aim to:
- Improve Communication: Ensure you are always up-to-date with the latest Zendesk news and important announcements.
- Enhance Visibility: Provide you with clear insights into feature usage, helping you to maximize the benefits of Zendesk tools.
- Centralize Information: Offer easy access to critical account information, streamlining your administrative tasks and reducing the time you spend searching for details.
Our goal is to empower you with the information and tools you need to succeed, making your administration of Zendesk as efficient and effective as possible.
What do I need to do?
No immediate action is required from your side. These updates will be rolled out automatically, and you will notice the new sections appearing in your Admin Center Home over the next few weeks.
Here's what you can do to make the most out of these changes:
- Monitor Announcements: Regularly check the new Zendesk Announcements section to stay updated on critical information and updates.
- Review Feature usage: Utilize the Feature usage insights to monitor how your team is interacting with Zendesk features and identify opportunities for training or optimization.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with Zendesk products, contact Zendesk Customer Support.
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