Announced on | Rollout starts | Rollout ends |
Aug 28, 2024 | Aug 28, 2024 | Sep 02, 2024 |
Zendesk is pleased to announce that custom objects cards are now configurable for customers on Professional plans and above.
This announcement includes the following topics:
What is changing?
Previously, admins could configure only the user essentials card. We’re extending this functionality so that you can now configure custom objects cards. Like the user essentials card, you can configure a custom object card by adding, removing, and reordering its fields.
Custom objects cards appear in the record preview panel in the Agent Workspace. Record previews are available to all customers but can only be configured if you’re on a Professional plan or above.
Why is Zendesk making this change?
We’ve heard from you that displaying the most relevant information to agents improves their productivity. Configurable custom objects cards give agents a view of the most important information without leaving the ticket.
What do I need to do?
You can configure custom objects cards in Admin Center. See Configuring cards to view additional information in the Agent Workspace.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.
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