See our What's New for an overview of what was released in the last month.
This week's release notes include:
App Marketplace
New
-
AI Sentiment Analysis (Support)
AI Sentiment Analysis is designed to provide you with real-time insights into customer emotions. Sentiment Analysis for Zendesk helps you prioritize and route tickets effectively, ensuring each customer gets the attention they deserve. Quickly identify and address negative sentiment, turning issues into opportunities to delight customers. Prioritize and route tickets based on sentiment and issue, ensuring critical tickets are handled first. Monitor sentiment trends to identify and address problems early, preventing negative experiences. - Redact Attachments (Support)
Redact Attachments is designed to help you automatically remove or redact attachments in Zendesk tickets, saving storage costs and protecting sensitive information. With a simple setup, you can ensure all attachments are securely redacted, leaving only the essential ticket information. - My AskAI for Support (Support)
My AskAI for Support is the easy-to-setup AI customer support agent for your Zendesk workspace that you've been looking for. Available 24/7 to answer your customers’ questions, trained on all your help docs, it knows everything about your business. Save time and money, and allow your CS team to spend more time on Customer Success, complex queries, and higher-value customers and less time on generic, first-line support questions. - Vexo 128 (Theme)
Vexo 128 is an exceptional Zendesk theme with a sleek, professional design and numerous features. It offers various customizable blocks and call-to-action elements and is easily branded and tailored without coding. This enables the rapid creation of a help center that will impress your customers. - Gleen Agent Assist (Support)
Gleen Agent Assist helps you revolutionize your customer service. Gleen Agent Assist is the hallucination-free AI sidekick that transforms agents into customer champions. This powerhouse tool supercharges your support team, dramatically boosting response speed and quality. Cut average response time by 56%, leaving customers amazed at your lightning-fast service. Sound like a native in 90+ languages, breaking down communication barriers effortlessly. Deliver consistently accurate, high-quality responses that hit the mark every time. - Linked Tickets By Saasly (Support) (paid)
Linked Tickets By Saasly lets you efficiently manage and track tickets collectively, ensuring quick and consistent updates via broadcast messages to keep agents informed. Centralize tracking as all issues are tracked from the primary ticket. Efficiently communicate with status updates sent via broadcast messages to all agents. Easily unlink tickets if necessary and more. - CSAT-Timer (Support (paid)
CSAT-Timer uses user-defined customizable rules to set timers based on your messaging channels. When a specific channel offers satisfaction, a new timer will be created in the ticket sidebar, displaying the time progress. If the timer expires before the user responds, the ticket will be automatically closed, tagged with Closed-by-CSAT-APP, and a notification will be sent to the top bar app informing the assignee of the closure. - VOC.AI Chatbot (Support)
VOC.AI Chatbot is a cutting-edge solution designed to revolutionize customer service and streamline your support processes. Train the AI Chatbot with your own materials to handle customer support questions and assist in product recommendations, driving customer purchases and boosting sales. - Group Field Sync (Support) (paid)
Group Field Sync lets you map and sync any field to the native Group field in Zendesk. This happens in real time, and does not require submitting the ticket. It can even be used to create hide/show logic on forms that react in real time to group changes in the Assignee field. - Organization Cards (Support) (paid)
Organization Cards keep your support agents informed with essential organization details at their fingertips. This app seamlessly integrates into the Zendesk ticket sidebar, displaying critical organization information directly within the ticket view. It's perfect for teams managing complex customer relationships where every detail matters.
Products with no updates this week
- Support
- Explore
-
Mobile SDKs v2.23.0
-
Talk
- Guide and machine learning
- Chat and messaging
- AI agents (formerly bots)
- Admin Center
- Zendesk QA
0 comments