Announced on | Rollout starts | Rollout ends |
October 7, 2024 | October 7, 2024 | October 8, 2024 |
We’re excited to announce that an improved experience for deleting end users in bulk is now available in the Zendesk Agent Workspace.
This announcement includes the following topics:
What is changing?
Bulk deleting end users has moved to the Customers page in Support. Feedback is now shown on the page when the bulk deletion completes. If an error occurs, such as when an end user has unclosed tickets, detailed feedback displays so that you can quickly resolve the issue.
Why is Zendesk making this change?
The previous action for bulk deleting end users in Admin Center had performance issues and offered a poor user experience.
With this change, we’re centralizing end user actions on the Customers page. This page improves performance issues, such as the time to load the list of users, has a modernized design, and offers a better user experience overall.
What do I need to do?
You don’t need to do anything. The Customers page will automatically update with the new option to bulk delete end users. See Deleting end users to learn more.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.
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