Announced on | Rollout starts | Rollout ends |
October 17, 2024 | October 17, 2024 | November 12, 2024 |
Zendesk is excited to announce the launch of an upgraded version of the Salesforce app for Zendesk Support. This enhancement includes the migration of all configuration to Admin Center and the introduction of an improved sidebar app.
These changes result from extensive feedback from our valued customers in the Zendesk Community. Additionally, we have implemented a series of updates to enhance app performance and user experience.
This announcement includes the following topics:
What is changing?
App configuration is now in Admin Center
Starting today, all Salesforce app configuration is now managed in Admin Center. Previously, admins were required to configure settings in a pop-up window of the sidebar app.
We’ve also added improvements to the app configuration, including:
- The ability to change the caching interval
- Configuration for on-demand caching
- Reorder objects and fields on the landing page without editing the object first
- Improved filtering options for related objects during configuration
An upgraded version of the sidebar app
We are also offering an upgraded version of the sidebar app. The upgraded app has a refreshed design with improved user experience, data visibility, and performance. Salesforce objects are displayed in a tab format.
Additionally, the upgraded app includes the following:
- Record last fetched timestamp
- Informative error messages to enhance troubleshooting
- Improved navigation from primary objects to related objects
- Increased display records for related objects from 5 to 10 for better visibility
Existing customers can switch to the upgraded app, making it immediately visible to agents.
Alternatively, existing customers can continue to use the legacy app until February 15, 2025. Admins can toggle between the new and old app versions using the switch setting. On February 15, all accounts using the legacy app will automatically be switched to the new version without being able switch back.
Why is Zendesk making this change?
Zendesk is dedicated to providing a simplified and reliable user experience. This upgrade reflects our commitment to enhancing app design, flow, and data visibility while streamlining the configuration process. We have carefully considered customer feedback regarding key pain points and are thrilled to roll out this improved app version to all customers.
How will this affect me?
For customers who have already installed and configured the Salesforce app for Zendesk Support, all existing configurations have been automatically migrated to Admin Center.
If you’d like to use the upgraded app now, follow these steps to switch. You can toggle between the old and new app experiences until February 15, 2025.
What do I need to do?
No action is required for the migration of your configurations to Admin Center. However, we highly recommend transitioning to the new Salesforce app for Zendesk Support by following these steps, as the legacy app will be deprecated on February 15, 2025.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.
0 comments