This page provides an overview of the integration features available per chat platform when connected to AI agents - Advanced:
|
Chat Platform |
Feature Availability |
|||
|
Import Conversations |
Check Agent Availability |
Escalation to an agent |
Dialogue Buttons |
|
|
Zendesk Chat |
✔️ |
✔️ |
✔️ |
✔️ |
|
Salesforce Classic |
✔️ |
- |
✔️ |
✔️ |
|
Salesforce Lightning |
✔️ |
✔️ |
✔️ |
✔️ |
|
giosg |
✔️ |
✔️ |
✔️ |
- |
|
Freshchat |
- |
✔️ |
✔️ |
✔️ |
|
Facebook Messenger |
- |
✔️ |
- |
✔️ |
|
Sunshine |
- |
- |
✔️ |
✔️ |
- Import Conversations - Import historical data directly from your CRM platform (more info on this here).
-
Agent Availability - A function that allows the AI agent to check whether there are available agents in the group/department a case should be escalated to.
-
Escalation to an agent - Automatically hand over a conversation to a human agent when needed.
- Dialogue Buttons - Improve and ease a customer's chat experience by adding buttons to your conversation design.