To style text in ticket replies, most CRMs use Markdown. Markdown is a simple markup language you can use to easily add formatting, links, and images to plain text.
Refer to the following references for supported commands:
- Zendesk: Use Markdown to style text. See Formatting text with Markdown. You can also use placeholders to personalize content by adding dynamically generated ticket data. See Ticket data placeholders.
- Salesforce: Use Markdown to style text. See How do I format my post using Markdown.
- Freshdesk: Use HTML tags to style text. See HTML text formatting.