When adding carousels to your dialogues, there are a few things to keep in mind since Sunshine Conversations has its limitations in terms of supporting rich format messaging. 

This article covers:

  • Limitations 
  • Example in Dialogue Builder

Limitations

Type Limitations
Carousel_-_card_details.png
  • Every field is mandatory unless specified otherwise
  • Max. 10 cards
  • Image URL
    • Max. 2048 characters
    • Must be a valid http/https URL
  • Card Title
    • Max. 128 characters
  • Description
    • Optional
    • Max. 128 characters
    • No line break
Carousel_-_card_buttons.png
  • Max 3 buttons
  • Type
    • Button
      • Dialogue continues 
    • Button with external link
      • Dialogue ends here
      • Max. 2048 characters
      • Must be a valid http/https URL
  • Button Text
    • Mandatory
    • Max. 35 characters

 

In Dialogue Builder

Carousel_zendesk_chat_-_dialogue_builder.png

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