Add-on | AI agents - Advanced |
To function within Zendesk Support, the AI agent must have an admin account before you can complete the connection process.
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If you already have an AI agent working in Zendesk, you can use the same Zendesk account for your ticket AI agent and just connect the ticket AI agent to that account.
Creating an email for your AI agent
Every account in Zendesk must be registered with a unique email (an email that’s not been used with another Zendesk account).
We suggest creating a unique company email for your AI agent. You will need to log in to Zendesk as the AI agent to finish connecting your AI agent to Zendesk Support, so make sure you have access to the AI agent's email and login credentials so that you can complete the connection.
Creating an admin account for the AI agent in Zendesk
Using the unique company email you created for the AI agent, create an admin account for the AI agent in Zendesk by following the instructions in the article Adding agents and admins.
Next steps
Once you have the admin account created, you can connect your AI agent to Zendesk Support.
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