Announced on | Rollout starts | Rollout ends |
November 22, 2024 | November 23, 2024 | November 25, 2024 |
Zendesk Workforce management (WFM) is enhancing the scheduling experience by allowing you to bulk move shifts on the schedule.
This announcement includes the following topics:
What is changing?
You can now change the start or end times of multiple shifts in one action. This can include adjusting shifts to start an hour later or on a different day.
A key feature of this functionality is the ability to be very specific, setting all shifts to start at the same time, and to apply a relative adjustment, such as pushing all shifts 30 minutes later, while still respecting the differences in their current start times.
Why is Zendesk making this change?
Changes to schedules are inevitable, and we are committed to making these adjustments as easy as possible.
What do I need to do?
No specific action is required. The new option will appear in your bulk edit shifts modal window. Learn more about changing shift start and end time in bulk.
You can also learn more about getting started with workforce management.
0 comments