Announced on | Publish date |
December 17, 2024 | December 17, 2024 |
We're excited to announce the release of a new article, Trending Explore recipes. We know from your feedback you appreciate the Explore recipes. The recipes provide simple and focused tutorials on creating reports based on common business scenarios. They are also a great way to learn how to create your own reports.
With so many recipes available (over 150), finding the specific recipe you need or the most popular can be challenging. To help you, we've created a monthly article that showcases the top 20 Explore recipes based on page views. This list will help you quickly identify the most popular recipes that customers benefit from, ensuring you have access to the best resources for your reporting needs. For example, here are the top five recipes for December 2024:
- Reporting on first reply time
- Declined and missed calls by ticket ID and agent leg
- Reporting on created and solved tickets
- Display all customer satisfaction comments
- Reporting on the duration of fields
What do I need to do?
Bookmark the Trending Explore recipes article and return monthly to see what's popular. If you'd like to receive an email when the article is updated, from the top of the article, click Follow.
For a list of all Explore recipes, see this article.
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