Zendesk QA account settings (non-migrated accounts)

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Quality Assurance (QA) or Workforce Engagement Management (WEM)

Quick Look: Zendesk QA > Settings

These settings apply only to Zendesk QA customers who have not yet been migrated and are still using the Klaus app for sign-in. If you’re accessing Zendesk QA through the product tray already, see Viewing and updating Zendesk QA account settings.

For assistance with these features, contact your Zendesk Sales Representative.

To access and edit your account settings

1. In Zendesk QA, click your profile icon in the bottom-left corner.
2. Click the Settings () icon.
3. In addition to the options mentioned under Viewing and updating Zendesk QA account settings, you may still be able to access and edit the following settings:
   • General: Choose a name for your company to be listed. You can also delete conversations. Deleting a ticket in Zendesk QA also deletes associated conversation reviews. New and already migrated customers can manage these settings in Zendesk’s Admin Center. See Admin Center settings.
   • Surveys: Zendesk QA embedded surveys allowed customers to leave a rating for an interaction with the support team by clicking on the survey in the email signature. The link leads customers to a landing page where they can leave a comment about the support interaction. New and migrated customers should use Zendesk’s customizable CSAT experience.
   • Authentications: Select the authentication settings for how users sign in to Zendesk QA. New and already migrated customers can manage these settings in Zendesk’s Admin Center. See Giving users different ways to sign into Zendesk.
   • Subscriptions: Admins for accounts not yet migrated may still be able to view their subscription settings here. New and already migrated customers can manage these settings in Zendesk’s Admin Center. See Admin Center settings.