Announced on | Rollout on |
January 9, 2025 | January 9, 2025 |
Zendesk is pleased to announce improvements to the search functionality when searching for organizations as ticket trigger conditions.
This announcement includes the following topics:
What is changing?
Previously, when searching for an organization as part of a ticket trigger condition, accounts with large numbers of organizations had to include the percent character (%) to retrieve results. This special character is no longer required, regardless of the number of organizations your account has.
Why is Zendesk making this change?
This update makes the search experience more intuitive and consistent with other search functionality across Zendesk products.
What do I need to do?
No action is required. This change doesn't affect existing workflows. In the future, when creating or updating ticket triggers, simply search by organization name to retrieve and select an organization as a condition.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.
0 comments