Announced on | Rollout starts | Rollout ends |
January 20, 2025 | April 21, 2025 | May 1, 2025 |
Zendesk is introducing a 90-day data retention limit for the Omnichannel: Agent daily state dataset in Explore starting April 21, 2025. This will improve report loading speeds and ensure the dataset's correct functioning.
This announcement answers the following questions:
What is changing?
Currently, the Omnichannel: Agent Daily State dataset in Explore retains all data associated with a user’s account from its origin.
To ensure the best in-product experience, Zendesk is implementing a 90-day data retention limit for the Omnichannel: Agent Daily State dataset. This limit has already been applied to the other two omnichannel datasets: Agent State and Agent Productivity.
Am I affected?
All customers who have access to omnichannel datasets in Explore will be affected by this change.
Only a small percentage, less than 1%, of customers query data older than 90 days.
What do I need to do?
This change happens automatically after April 21, 2025. Any reports you have configured that use data longer than this new limit will stop showing data older than 90 days. Attempting to select a date range older than this limit might generate a “no results” message.
If your organization requires data from this dataset older than 90 days, export your reports and dashboards before the limit is applied or access the historical raw, unprocessed data associated with your account through the Incremental API.
If you have feedback or questions about this announcement, please visit our community forum, where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.
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