Announced on | Rollout starts |
January 10, 2025 | January 10, 2025 |
Zendesk is introducing new bulk group management options on the Team members page in Admin Center.
This announcement includes the following topics:
What is changing?
On the Team members page, admins can now:
- View team members' group membership
- Filter the team member list by group membership
- Bulk add up to 100 team members to groups
- Bulk remove up to 100 team members from groups
Why is Zendesk making this change?
Previously, group information was not accessible on the Team members page and admins could only bulk manage group membership using our public-facing APIs.
Zendesk is making this change so that admins can save time by bulk managing team members' group membership instead of managing each team member individually. Additionally, bulk management improves accuracy by allowing admins to apply changes consistently across multiple team members.
What do I need to do?
You don't need to do anything. These changes are automatically available on your Team members page. See Adding or removing team members from groups in bulk for more information.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.
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