Announced on | Rollout starts | Rollout ends |
January 21, 2025 | January 21, 2025 | February 4, 2025 |
We’re excited to announce the release of deletion schedules for end-user deletion. This feature lets you automatically delete end users in bulk, helping you manage your data storage and comply with global privacy legislation such as GDPR and CPRA.
This announcement includes the following topics:
What's changing?
Admins and agents in custom roles with permission can now create a deletion schedule to continuously search for and delete end users who haven’t been active with your company for a certain period of time.
For example, you can create end-user deletion schedules like these:
- Delete end users that haven't been active in three years. This schedule will delete end users with no activity for three years based on their last ticket comment timestamp, a help center interaction, or login.
- Delete end users that haven’t been active for three years except for those with the tag “legal-hold.” This schedule allows you to retain certain end users for a longer period of time.
Similar to ticket deletion schedules, there are advanced conditions for customers with the Advanced Data Privacy and Protection add-on.
Why is Zendesk making this change?
Zendesk is committed to giving you control over your data, including deciding which data you keep and which data you delete.
What do I need to do?
No action is required. This feature is available now in your Zendesk account. For more information, see Creating end-user deletion schedules.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.
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